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Customer Service Officer

1 years

0 - 1 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle customer queries professionally through phone, WhatsApp, and email

Clearly explain product benefits and resolve any customer concerns efficiently

Follow up with customers to gather feedback and encourage repeat purchases

Coordinate with the dispatch/logistics team to provide timely order updates

Maintain accurate records in the CRM and submit daily call reports

Requirements

Minimum 1 year of customer service experience, preferably in the Spiritual / Astrology sector

Excellent communication skills in English is must, Hindi is an added advantage

Proficient in WhatsApp Business and general computer operations

Polite, patient, and a strong customer-first mindset

Job Type: Full-time

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

  • Flexible schedule
  • Paid time off

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Experience:

  • Computer skills: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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