Customer Service Officer

Responsibilities of candidates include: Handling clients On Call (Mandatory) Understand the company’s products and services in-depth to effectively assist clients globally. Provided them with technical support (On Call & Remote Desk) by diagnosing the Issue Analyze client needs and provide appropriate solutions and assistance. Address and resolve client queries efficiently. Provide Technical Support For Software By Diagnosing The Issue. Troubleshooting Technical Issues. Solving Software Faults by coordinating with Software Developers . Need Smart And Proficient Candidates Working Days: Monday - Saturday, 11 AM - 7 PM Job Type: Full-time Pay: ₹16,000.00 - ₹21,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What's your last CTC? Experience: Customer relationship management: 2 years (Preferred) Customer support: 2 years (Required) Technical support: 1 year (Preferred) Language: English (Preferred) Hindi (Required) Bengali (Required) Work Location: In person