Customer Service Officer (CSO)

Job Description

This job is provided by apna.co We are looking for someone with good communication skills and okay with sales and operations. Key Responsibilities Morning Opening Duties: Ensure gym cleanliness, readiness, and equipment functionality. Member Engagement: Welcome early members, assist with check-ins, answer queries. Sales & Renewals: Conduct gym tours for walk-ins, follow up on potential memberships. Admin & CRM Updates: Process renewals, cancellations, and track inquiries. Peak Hour Management: Handle member queries, facility concerns, and escalations. Closing Duties: Ensure facility cleanliness, safety checks, and closing procedures Additional information Age: 18+ Experience: 0-2 years in customer service (preferably in fitness, hospitality, or retail) Personality: Friendly, energetic, problem-solver, and great at multitasking Key Strengths: Communication, conflict resolution, and tech-savvy (CRM systems) Career Goals: Progress into a managerial/operations role Show more Show less