Customer Service

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website- https://www.linkedin.com/company/niit-limited/

Position:

Location:

Shift Timing:

Process Type:

Key Responsibilities:

• Handle inbound and outbound voice-based customer interactions.
• Resolve queries and deliver exceptional service with professionalism.
• Maintain accurate call records and follow defined SOPs.
• Meet performance metrics on quality, accuracy, and customer satisfaction.
• Communicate effectively and actively listen to customer needs.
• Work in rotational shifts and adapt to changing schedules.
• Upsell or cross-sell services when applicable.

Eligibility Criteria:

• Education:

  12th Pass / Intermediate

  or Graduates.

• Freshers

  with excellent verbal communication skills are welcome.
• Candidates with prior BPO experience will have added advantage.

• Not Eligible:

  B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.

• Mandatory:

  Valid

  PAN Card

  required during hiring process.

Hiring Process:

• Virtual Interview

  connect on WhatsApp to receive the interview invite.

• Interview Time - 11 AM

  .

Apply Now:

Email:

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.