Customer Service Managers (International Voice)-Trivandrum

Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution!

About Us:At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.

Role Overview:As our Customer Service Manager, you’ll be the cornerstone of our patient care team. You’ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.
Requirements:

• Any Bachelor’s degree
• 5-8 years of relevant work experience in international voice process or international sales or similar roles
• Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
• Industry Experience: Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education or Sales or relevant sectors.
• Analytical Proficiency: Capability to acquire knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
• Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
• Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
• Willing to perform night shift (10:30 PM to 7:30 AM) from our office premises at Elippode, Trivandrum.

Benefits of Joining:Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits?

Call us at 9061161927To apply, send your resume to careers@ecorgysolutions.com

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Application Question(s):

• How many years of experience do you have as customer service manger (International clients)?
• Are you willing to work US shift (Mon-Fri) from our office at Elippode, Trivandrum?
• Are you located in Trivandrum or nearby district? (Onsite role)

Work Location: In person

Expected Start Date: 22/07/2025