Customer Service Manager

Role Overview: As the Manager Customer Care at Shradha Automobiles, you will lead workshop operations in Ahmedabad with a focus on delivering exceptional customer experience and achieving business targets. This full-time on-site role requires a combination of technical and commercial expertise. Your responsibilities will include managing customer inquiries, resolving issues, analyzing feedback, and implementing strategies to enhance customer satisfaction. Additionally, you will lead a team, develop training materials, and ensure high service standards. Key Responsibilities: - Manage customer inquiries and resolve issues promptly - Analyze feedback and implement strategies to enhance customer satisfaction - Lead a team and develop training materials for ongoing skill development - Ensure high service standards are maintained in workshop operations Qualifications Required: - Strong leadership qualities and excellent communication skills - Ability to interpret customer data effectively - Experience in defining targets for service reporting, parts business, revenue generation, daily workshop planning, customer complaint management, and service promotional activities - Bachelor's degree in Business Administration preferred - Previous experience in the automotive industry is necessary If you are a results-driven professional with a passion for customer service management and team development, we invite you to join our team at Shradha Automobiles and make a significant impact on our customer care operations.,