As the Manager Customer Care at Shradha Automobiles, you will be leading workshop operations with a focus on delivering exceptional customer experience and achieving business targets. Located in Ahmedabad, this full-time on-site role requires a combination of technical and commercial expertise. Your responsibilities will include managing customer inquiries, resolving issues, analyzing feedback, and implementing strategies to enhance customer satisfaction. Additionally, you will be leading a team, developing training materials, and ensuring high service standards. To excel in this role, you should possess strong leadership qualities, excellent communication skills, and the ability to interpret customer data effectively. Your qualifications should include experience in defining targets for service reporting, parts business, revenue generation, daily workshop planning, customer complaint management, and service promotional activities. A Bachelor's degree in Business Administration is preferred, and previous experience in the automotive industry is a necessity. If you are a results-driven professional with a passion for customer service management and team development, we invite you to join our team at Shradha Automobiles and make a significant impact on our customer care operations.,
Role Overview: As the Manager Customer Care at Shradha Automobiles, you will lead workshop operations in Ahmedabad with a focus on delivering exceptional customer experience and achieving business targets. This full-time on-site role requires a combination of technical and commercial expertise. Your responsibilities will include managing customer inquiries, resolving issues, analyzing feedback, and implementing strategies to enhance customer satisfaction. Additionally, you will lead a team, develop training materials, and ensure high service standards. Key Responsibilities: - Manage customer inquiries and resolve issues promptly - Analyze feedback and implement strategies to enhance customer satisfaction - Lead a team and develop training materials for ongoing skill development - Ensure high service standards are maintained in workshop operations Qualifications Required: - Strong leadership qualities and excellent communication skills - Ability to interpret customer data effectively - Experience in defining targets for service reporting, parts business, revenue generation, daily workshop planning, customer complaint management, and service promotional activities - Bachelor's degree in Business Administration preferred - Previous experience in the automotive industry is necessary If you are a results-driven professional with a passion for customer service management and team development, we invite you to join our team at Shradha Automobiles and make a significant impact on our customer care operations.,