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Smiths Detection
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Customer Service IT/XCT Professional

Customer Service IT/XCT Professional

Smiths Detection

2 - 7 years

9 - 13 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

claims linux aviation billing html customer service windows troubleshooting crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform efficient and effective validation to parts claims from external customers and distributors via the WCR process.

Process parts claims, ensuring accuracy and compliance with company policies.
Collaborate with internal departments to resolve complex claims and service inquiries and utilize official comm tools such as Zinc and email.
Document and track customer interactions, claims, and resolutions via the WCR dashboard and other in-house resources such as power apps, forms, automate, sharepoint and powerbi as well as business CRM tools.
Maintain a positive, empathetic, and professional attitude toward customers and distributors at all times.
Research technical issues autonomously as required and be able to analyze trends of faults and/or issues.
Generate detailed defect reports via the COPQ portal for further investigation if related to quality-issue.

Qualifications

THE INDIVIDUALS:

Bachelor s degree or equivalent
Proven experience in a service role, preferably in a similar industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations and manage multiple tasks simultaneously.
Proficiency in using customer service software and tools.
Customer-focused attitude with a commitment to providing high-quality service.

PREFERRED QUALIFICATIONS

Experience in field services.
Familiarity with in-house system resources.
Multilingual abilities are a plus.

At least 3 years technical field experience directly involved in troubleshooting, field repair or technical service activities centered on electrical and mechanical systems and equipment. Specialized experience in relevant product: IT/Network and XCT/EDS
Proven technical acumen, with recognizable results within a challenging and highly professional continuous improvement environment, especially:
- Effective command skills
- Effective communication skills
- Understanding and passions for trend analysis and potential improvements
- Proactive problem-solving mindset
- Perseverance and tenacity
- High quality decision-making
- Unswerving customer focus

Excellent people skills and ability to communicate with stakeholders at all levels internally and externally and in different cultures/nationalities.
Self-motivated and results-driven.

Technical Skills:

Real-time Platform Support and Admin
Server and desktop admin and monitoring
Hardware and Software maintenance
Effective remote assistance
Operating Systems: Windows, Linux, CentOs

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