Customer Service || International Voice

Manning Consulting

1 - 5 years

3 - 6 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

International Voice Process customer service inbound calls outbound calls CRM Call Handling

Work Mode

On-site

Job Type

Full Time

Job Description

Handle inbound and outbound calls for international customers, ensuring high-quality service delivery.
Respond to customer queries, complaints, and requests promptly and professionally.
Provide accurate product/service information and guide customers through solutions.
Log customer interactions, issues, and resolutions in CRM systems.
Follow up with customers to ensure issue resolution and satisfaction.
Adhere to call quality, productivity, and SLA targets.
Escalate unresolved issues to higher support tiers or relevant departments.
Maintain confidentiality of customer and company information.
Work in rotational shifts to support different time zones as required.

Requirements:

1 to 5 years of experience in an international voice process (BPO/KPO preferred).
Excellent English communication skills (both verbal and written).
Strong customer service orientation and active listening skills.
Ability to handle difficult customers and resolve conflicts effectively.
Familiarity with CRM tools and call center technology.
Willingness to work in night shifts and rotational schedules.

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