Customer Service || International Voice

Manning Consulting

3 - 8 years

3 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

International Voice Process Subject Matter Expert Sme escalation handling customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Handle escalations and provide expert-level support for international voice process operations.
Mentor and guide team members to improve performance and ensure adherence to quality standards.
Collaborate with operations and training teams to identify process gaps and implement improvements.
Manage complex customer queries with professionalism and ensure high customer satisfaction.
Participate in calibration sessions to maintain consistency in communication and service delivery.
Support management in achieving process KPIs and driving operational excellence.
Flexibility to work in shifts as per process requirements.

Requirements:

Graduate with 3 to 4+ years of experience in international voice process.
Candidates from international chat process may apply if willing to transition into voice process.
Current SME designation preferred for higher LPA consideration.
Excellent verbal and written communication skills.
Immediate joiners will be given priority.

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