Customer Service (HR) - NaukriGulf

Info Edge (India) Limited

• Act as the primary point of contact after the sales process, ensuring a comprehensive customer onboarding experience and assuming complete ownership of the account post-sales.
• Proactively manage relationships with assigned clients through regular follow-up calls and email check-ins.
• Provide recruitment assistance by utilizing Naukrigulf and Naukri database to source appropriate candidates according to the client's subscription.
• Evaluate candidate resumes and job applications based on relevant skills, experience, and other requirements outlined in the job description.
• Conduct periodic customer satisfaction surveys (C-Sat) to monitor product usage and satisfaction levels.
• Maintain and update a management information system (MIS) to track client coverage and CV shared and profiles shortlisted.
• Foster a partnership with clients post-sales and actively gather and collect client testimonials to showcase the exceptional customer service provided.
• Collaborate closely with the sales team, offering crucial insights into clients' needs and requirements to ensure a steady stream of opportunities.
• Recommend enhancements to the Product/Engineering team as per feedback received from clients, thus cultivating a culture of continuous improvement

Required Skills:

• Bachelor's degree or equivalent
• 3- 5 years experience in recruitment domain.
• Strong knowledge of recruitment and working in various job portals is a must
• Excellent communication skills - both verbal and written.
• Exposure to both IT as well as non-IT recruitment will be preferred
• Good knowledge of the

  middle-east market

  (especially UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman) will be preferred
• Should be able to work independently and be a quick learner
• Should be task-oriented with good documentation skills.

Work Days: Monday - Friday