Customer Service

As a Customer Service Representative at Hex Business Innovations, your role involves providing exceptional service to clients and supporting their needs. You will be based in Faridabad, Haryana, India and work full-time. **Key Responsibilities:** - Handle customer inquiries and provide accurate information about products and services - Assist customers with order placement, product inquiries, and troubleshooting - Resolve customer complaints and ensure customer satisfaction - Maintain professionalism and high-quality customer service - Collaborate with other teams to address client needs and provide timely solutions - Keep records of customer interactions and transactions - Contribute to team goals and achieve individual targets - Adhere to company policies and procedures - Continuously update knowledge of company products, services, and procedures **Qualifications Required:** - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment and manage multiple tasks - Attention to detail and accuracy - Proficient in using CRM software and other customer support tools - Good typing and data entry skills - Ability to learn quickly and adapt to new technologies - Previous experience in customer service or a related field is a plus At Hex Business Innovations, we are a leading technology solution provider focusing on optimizing business operations, marketing, and sales for the MSME sector. Our aim is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth journey. We prioritize offering value-for-money solutions and best-in-class service to our clients.,