Customer Service

Godrej Koerber

5 - 10 years

5 - 10 Lacs

Mumbai Maharashtra India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Communication Skill problem-solving skills Troubleshooting Analyzing Customer oriented approach

Work Mode

On-site

Job Type

Full Time

Job Description

Plan & execute AMC visits and attend breakdown calls.
Coordinate with HO team for problem resolution
Review spare parts at site and suggest customer to keep critical parts.
Provide system operation & maintenance training to operators.
Take lead in improving system availability.
Snag list resolution
Dismantling & assembly of new equipment s/assemblies
Maintain & document records of error resolution.
Key Results Areas (KRA s)
Telephonic Support to resolve the issue.
Operational & maintenance training to operators
Improve/Maintain System availability
Technical Skills
Understanding of Engineering drawings
Knowledge of maintaining, troubleshooting & repairing equipment s
Knowledge of eliminating vibrations/ sound from machine by doing mechanical alignments
Reading, analyzing, and interpreting technical procedures, drawings, service manuals and work orders to
perform required maintenance work
Soft Skills
Good oral & communication skills.
Customer oriented approach.
Good problem-solving skills

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