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Customer Service

5 - 10 years

5 - 10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Plan & execute AMC visits and attend breakdown calls. Coordinate with HO team for problem resolution Review spare parts at site and suggest customer to keep critical parts. Provide system operation & maintenance training to operators. Take lead in improving system availability. Snag list resolution Dismantling & assembly of new equipment s/assemblies Maintain & document records of error resolution. Key Results Areas (KRA s) Telephonic Support to resolve the issue. Operational & maintenance training to operators Improve/Maintain System availability Technical Skills Understanding of Engineering drawings Knowledge of maintaining, troubleshooting & repairing equipment s Knowledge of eliminating vibrations/ sound from machine by doing mechanical alignments Reading, analyzing, and interpreting technical procedures, drawings, service manuals and work orders to perform required maintenance work Soft Skills Good oral & communication skills. Customer oriented approach. Good problem-solving skills

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