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Customer Service Executive

1 years

1 - 2 Lacs

Posted:13 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Respond promptly and professionally to customer inquiries via various channels including phone, email, and live chat.
  • Address customer concerns, complaints, and feedback with empathy and patience, striving for first-call resolution whenever possible.
  • Provide product information, pricing, and availability to customers, guiding them through the purchasing process as needed.
  • Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth transaction process.
  • Collaborate with internal teams including Sales, Operations, and Logistics to expedite resolutions and enhance the overall customer experience.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

  • Day shift

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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