Customer Service Executive

Job Overview:

We’re looking for a persuasive and articulate Candidate to join our growing team in Kochi. This role requires exceptional English communication skills and the ability to confidently engage with UK-based landlords and tenants. Your key responsibility will be to build relationships, convert leads, and support the lettings process from initial contact to final agreement.

Key Responsibilities:

Liaise with landlords to onboard new properties and explain our services clearly and convincingly

Communicate with prospective tenants to understand their requirements and match them with suitable properties

Follow up on leads promptly and maintain consistent communication to build trust and close deals

Coordinate with the UK team to ensure smooth handovers and accurate information sharing

Maintain records of conversations, deals, and progress using internal tools

Meet weekly and monthly targets for conversions and client engagement

Key Requirements:

Excellent spoken and written English is a must

Strong interpersonal and communication skills with a confident, clear phone manner

Sales-driven mindset with the ability to convince and close deals

Comfortable working UK hours (10:00 AM – 07:00 PM IST)

Prior experience in sales, real estate, or customer-facing roles is a plus

Organised, proactive, and able to multitask in a fast-paced environment

Familiarity with CRM systems or lead tracking tools is beneficial

What We Offer:

The chance to work closely with the UK market and gain international experience

A supportive work environment with clear growth opportunities

Competitive salary and performance-based incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,629.38 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Work from home

Language:

• English (Required)

Work Location: In person