Posted:1 month ago|
Platform:
Work from Office
Full Time
Location - Ghansoli
Key Responsibilities (KRAs):
• Customer Interaction & Support: Respond promptly to customer calls, WhatsApp messages,
and emails. Understand issues related to vending machines and escalate when needed.
• Communication & Coordination: Coordinate with field service staff and machine operators
to ensure timely issue resolution.
• Refund Management: Record, track, and process UPI/cash refund requests accurately as per
SOPs.
• System & Process Handling: Use CRM tools or internal dashboards to manage service logs
and follow SOPs for resolution workflows.
• Customer Satisfaction: Maintain a professional tone and strive for high customer
satisfaction with minimal repeat complaints.
• Reporting: Share regular reports on common issues, resolution timelines, and suggest
process improvements.
Voltup
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
0.96 - 1.8 Lacs P.A.
1.92 - 1.92 Lacs P.A.
Experience: Not specified
2.16 - 3.6 Lacs P.A.
Kottayam, Kerala, India
Experience: Not specified
Salary: Not disclosed
3.6 - 4.8 Lacs P.A.
Sohna, Gurugram, Haryana
Experience: Not specified
2.16 - 3.6 Lacs P.A.
Ahmedabad, Gujarat
3.6 - 4.8 Lacs P.A.
Navi Mumbai, Maharashtra, India
Salary: Not disclosed
Mumbai, Maharashtra, India
Experience: Not specified
Salary: Not disclosed
Gurugram, Haryana
Salary: Not disclosed
