Customer Service Executive

Job Description

JOB SUMMARY We're looking for a customer service executive who will help customers with queries and issues before and after sales. Customers will be both B2B and B2C, in India, UK and around the world. Keeping customers happy is at the center of our company and so you will play a vital role in the future of the company. RESPONSIBILITIES • Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner • Provide accurate information about our products • Liaise with production and customers to provide accurate delivery information • Collaborate effectively with team members to ensure seamless customer support SKILLS REQUIRED • Excellent verbal and written communication skills in English • Basic computer proficiency, including familiarity with Google/Microsoft office suites • Ability to empathize with customers and provide calm, clear solutions • Prior experience in a customer-facing role is a plus • Familiarity with FreshDesk and other basic productivity software is a bonus • Willing to learn BENEFITS • LOCATION: Delhi/NCR • OFFICE TIMINGS: 6 day work week • JOB TYPES: Full-time • SALARY: ₹35,000 - ₹50,000 for full time role Show more Show less