Customer Service Executive

As a Customer Support Specialist at Techworks, your role will involve assisting customers in the setup process to ensure a seamless and efficient onboarding experience. You will be responsible for addressing and resolving customer complaints and technical issues promptly. Collaboration with the technical team to diagnose and troubleshoot software-related problems will be crucial. Your duties will also include providing comprehensive training sessions to customers, enabling them to effectively utilize the Techworks Digital Signage platform. Additionally, you will offer guidance on best practices for content creation and management and proactively manage customer accounts to ensure they are up-to-date and meeting their unique needs. You will assist customers in updating and optimizing content on the digital signage platform. Qualifications required for this role include: - Strong communication skills and the ability to effectively interact with customers - Technical background or understanding of software-related issues - Experience in providing training sessions or demonstrations to customers - Proactive approach to managing customer accounts and addressing their needs promptly Techworks offers a complete suite of products and services that cater to various applications in digital signage, information distribution, and experience centers across different industry verticals. With over 11 years of operations, Techworks is promoted by professionals with extensive experience in audio, video, broadcast, exhibitions, and events. The company provides a technology platform comprising state-of-the-art hardware and software solutions tailored to meet the communication needs of user organizations. By combining business knowledge and expertise, Techworks delivers valuable benefits to users through its solutions and services. As a Customer Support Specialist at Techworks, your role will involve assisting customers in the setup process to ensure a seamless and efficient onboarding experience. You will be responsible for addressing and resolving customer complaints and technical issues promptly. Collaboration with the technical team to diagnose and troubleshoot software-related problems will be crucial. Your duties will also include providing comprehensive training sessions to customers, enabling them to effectively utilize the Techworks Digital Signage platform. Additionally, you will offer guidance on best practices for content creation and management and proactively manage customer accounts to ensure they are up-to-date and meeting their unique needs. You will assist customers in updating and optimizing content on the digital signage platform. Qualifications required for this role include: - Strong communication skills and the ability to effectively interact with customers - Technical background or understanding of software-related issues - Experience in providing training sessions or demonstrations to customers - Proactive approach to managing customer accounts and addressing their needs promptly Techworks offers a complete suite of products and services that cater to various applications in digital signage, information distribution, and experience centers across different industry verticals. With over 11 years of operations, Techworks is promoted by professionals with extensive experience in audio, video, broadcast, exhibitions, and events. The company provides a technology platform comprising state-of-the-art hardware and software solutions tailored to meet the communication needs of user organizations. By combining business knowledge and expertise, Techworks delivers valuable benefits to users through its solutions and services.