Customer Service Executive

Job Description: Customer Service Executive – Vehicle FinanceTitle: Customer Service Executive Level: Executive Department: Sales Section: Vehicle Finance Reports to: Sales Manager Location: On-field roleKey Performance Indicators (KPIs)Vehicle Loan Units DisbursedFirst EMI ResolutionRC Collection TimelinessEligibility Criteria* Education: Any Graduate * Age: Maximum 35 years * Experience: 6 months to 2 years, must have experience in Vehicle Loans or Vehicle Sales * Driving License: Must have a valid Driving License or Learning License * CIBIL Score: Minimum 650 * Two wheeler: Mandatory * Comfortable with field workSkills and Competencies Functional Skills* Strong communication and negotiation * Understanding of vehicle finance and RTO processes * Market and industry knowledge * Basic analytical abilities * Product knowledge in auto loansBehavioral Competencies* Customer centricity * Execution excellence * Learning mindset * Ownership and responsibilityHiring Parameters* Must be comfortable with market visits and on field interactions * Should have good knowledge of RTO processes * Ability to manage dealer and customer relationships effectively * Learner mindset and willingness to grow in sales function * Valid bike and license mandatory