Customer Service Executive

3 years

2 - 3 Lacs

Posted:19 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
  • Record and categorize all customer interactions.
  • Interact with internal department for query resolution, maintain regular follow-ups.
  • Provide regular updates to the Customer for attempted open cases.
  • Adhere to the servicing escalation matrix so that specified Tats are achieved.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • total work: 3 years (Preferred)
  • Customer service: 2 years (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person

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