Customer Service Executive

Job DescriptionJob title –Client ServicingExecutive;
Full time at our Nariman Point, Mumbai office (Looking for Mumbai based candidates only)
Number of vacancies -2

Experience requirements –

Minimum 5years of experience in client servicing/operations/marketing/strategy/consulting

Qualifications –

• Bachelor's degree required; Master's degree preferred Ability to work in an entrepreneurial environment
• Study abroad and/or international living experience preferred
• Good working knowledge of Microsoft Office, specifically Excel and database literacy
• Independent worker: proactive and responsible, with the ability to learn rapidly and are comfortable with technology.
• Familiarity with platforms like Microsoft office, Hubspot, Ondrive, Box, is preferable.

Job description –

Reach Education Pvt. Ltd. is an educational services firm based in Mumbai, India. We are a start-up founded by HBS (MBA'2010) and CMU (Tepper'2003) alum Vibha Kagzi and focus on the higher education space in India.ReachIvy (www.reachivy.com) is focused on counseling students targeting top-tier schools internationally.

The job requires:

• Monitor leads on a daily basis. Update and maintain large database, develop and manage tactics to converting enquiries & leads.
• Manage student work flow meticulously.
• Coordinate between internal team members, freelancers and students to ensure seamless workflow.
• Understand the education sector thoroughly and answer incoming enquires.
• Answer student/ parent queries on procedure process and work flow.
• Research and maintain information on college applications such as Deadlines, Requirements and Changes in process.
• Develop and maintain relationship with schools and colleges.
• Invite and receive college admissions officers and faculty.
• Arrange for and manage events and information sessions.
• Attend education fairs in Mumbai and other cities.
• Follow up with clients over email and phone.

Job Type: Full-time

Pay: ₹25,141.46 - ₹45,000.00 per month

Work Location: In person