Customer Service Executive

Tata Consultancy Services

6 - 11 years

3 - 8 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:1 day ago| Platform:

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Skills Required

international voice process inbound process bpo communication skills customer service customer support international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibility

Handle customer interactions daily with 0 availability time
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key KPI's like RSAT, AHT and customer experience.
Constantly remain abreast of new changes

Implement feedback and corrective actions to avoid repeat instances

Skills Required

Excellent Communication Skills (Prior experience in contact center is not mandatory)
Strong Team Player
Strong Domain Knowledge Preferred
Strong feedback implementation skills
Possess Positive attitude and know to promote brand value.

Ability to work in any shifts, the majority being night and midnight shifts

Qualification & Experience

Graduate and above with a minimum of 1 year and maximum 12 years of relevant experience in the contact center industry. If experience is more than 12 years, then exception will be taken on case-to-case basis considering multiple parameters to actual experience, gap, education, last designation and role managed.
HSC with a minimum of 18 months and a maximum of 10 years relevant experience in the contact center industry
International Voice Banking & Cards (US )

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