Customer Service Executive

Company: AirportZo India Private Limited (https://airportzo.com/web-app/index)

Location: Poes Garden, Chennai.

Company Overview:

Our company is a leading provider of cutting-edge technology solutions for Aviation Ancillary Revenue Solutions. We specialize in developing and implementing programs that increase ancillary revenue while delivering innovative products and services that meet the evolving needs of our customers.

Responsibilities:

• Answer and respond to inbound customer calls and identify the needs of customers,
• resolve issues, and provide solutions
• Processing all aspects of bookings- reservation, rescheduling and cancellations as requested by the customers.
• Coordinate with service providers to check the availability of slots before booking, rescheduling or canceling the reservation if requested by the customer
• Providing customers with the organization’s service and product information.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Responding to customer emails and live chat inquiries
• Provide accurate, valid, and complete information by using the right methods /tools
• Handle customer complaints(if any) by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Maintain records of customer interaction, bookings, and send daily reports
• Up-Sell and promote products/services while on call
• Requirements:
• Any graduate preferred
• 0-3 years of experience in a call/contact center environment preferred
• Good written & verbal communication skills along with active listening.

Eligibility:

Engineering Students/Undergraduate/Fresher/

Gender : Male Only

Interested please call @ 9176148823 or send resume to hr@brandmidas.in

Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Provident Fund

Work Location: In person