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Proziod Analytics
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Customer Service Executive

Customer Service Executive

Proziod Analytics

1 - 2 years

3 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Customer Service voice support semi-voice support customer interactions CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:
Respond to semi-voice customer inquiries promptly and professionally via phone, email, or chat.Assist customers in understanding product features, troubleshooting issues, and resolving concerns effectively. Gather and document customer requirements accurately, ensuring clear communication between customers and internal teams.Collaborate with cross-functional teams to ensure timely resolution of customer issues and requirements.Maintain detailed records of customer interactions and transactions. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer experience.Adhere to company policies and procedures at all times.Requirements:6 months to 1 Year of experience in a customer service or semi-voice support role. Excellent communication skills, both verbal and written (Hindi and English).Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment.Proficiency in MS Office and CRM software.Ability to work effectively both independently and as part of a team.Flexibility to work occasional evenings or weekends as needed.Open for Work from Office.

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Customer Service Executive