Customer Service Executive

Job description: Job Title: Customer Service Executive (FEMALE CANDIDATE ONLY) Location: Andheri West, Mumbai Working Days: Monday to Saturday Timings: 10:00 AM – 7:00 PM Experience Level: 0-3 years, Freshers are welcome Join Priyuja Fashions, a premium women’s ethnic wear brand with presence in Kolkata, Varanasi, and Mumbai. Be a part of an exciting and fast-paced fashion industry where elegance meets efficiency. Job Description Key Responsibilities: Handle inbound and outbound leads through phone, WhatsApp, and email. Make cold calls to potential customers, explain product/service offerings, and convert them into active leads. Follow up with leads consistently and maintain regular communication to build rapport and increase conversion chances. Understand customer requirements and share suitable options or solutions. Maintain a detailed database of leads and track their status through CRM or internal tools. Coordinate with the sales or operations team to ensure smooth handover once the lead is converted. Share regular updates and reports with senior management on lead status, feedback, and closures. Meet weekly/monthly targets for lead conversion and outreach. Required Skills: Excellent verbal and written communication skills in Hindi and English. Confidence and clarity while speaking on calls. Strong persuasion and interpersonal skills. Basic knowledge of Excel/Google Sheets and CRM tools (training can be provided). Quick learner and adaptable to new industries and customer segments. Preferred Qualifications: Experience in cold calling, tele sales, or lead generation roles. Candidates from customer service, telecalling, sales support backgrounds, banking sector will also be considered. At Priyuja Fashions, you will be part of a premium Indian fashion brand known for elegant women’s ethnic wear. With operations in Calcutta, Banaras, and Mumbai, this is your opportunity to work with a creative and driven team in the heart of the fashion industry. Upload your CV here OR WhatsApp us on 9112344277 with your updated CV