Customer Service Executive (Night Shift)

Senior Service Executive - Customer Service

Location: Sakinaka, Andheri East Mumbai

Employment Type: Full-Time (Work from office)

Department: Customer Service and Support

Job Description:

We are looking for a passionate and skilled Senior Service Executive to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey with us. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized solutions, and ensuring that they receive a seamless, high-quality experience throughout their membership.

The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners.

Role and Responsibilities:

• Customer Interaction and Service:
• Engage with high-profile users via inbound and outbound calls for customer service, renewals, and upselling.
• Provide expert guidance on Company's services and features.
• Address customer concerns with professionalism and empathy.
• Assist users in enhancing their profiles to boost visibility.
• Sales, Renewals, and Revenue Generation:
• Upsell premium services and handle membership renewals effectively.
• Build lasting relationships and maximize revenue opportunities.
• This is a fixed salary role, unaffected by targets.
• Documentation and CRM Updates:
• Maintain detailed records of all interactions in the CRM.
• Follow all standard operating procedures and compliance guidelines.
• Team Collaboration and Learning:
• Collaborate with other teams to improve customer experience.
• Attend trainings to stay updated with platform upgrades.

Requirements & Remuneration:

For Night Shift - Male Candidates Only

• Fluency: English + Hindi
• Shift: Night Shift with 2 Rotational Week Offs
• Qualification: Minimum HSC Passed
• Experience Requirement: Minimum 6 months in Customer Service/sales/Renewals/upselling/cross-selling.
• Age: 24 to 37 years

Interview Process:

• HR Round
• Operations Round
• Manager Round

Salary:

25,000 - 35,000 IN Hand + PF + Mediclaim + Other benefits.

Why Join Us:

✔ On Payroll + Competitive Salary + Incentives
✔ Robust Training & Career Development✔ Dynamic & Inclusive Work Culture✔ Contribute to a Meaningful Mission

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you speak any regional languages?
• What was your last in hand salary?

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Work Location: In person