Customer Service Executive (Night Shift)

Company Overview:

Shaadi.com is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, Shaadi.com has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.

Job Description:

Shaadi.com is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives.

Key Responsibilities:

1. **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues.

2. **Problem Resolution:** Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.

3. **Product Knowledge:** Develop a deep understanding of Shaadi.com's services to effectively assist customers and promote additional features.

4. **Sales Support:** Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.

5. **Documentation:** Maintain accurate and detailed records of customer interactions and transactions.

6. **Collaboration:** Work closely with cross-functional teams to ensure a cohesive and positive customer experience.

Qualifications:

1. Minimum of 6 months of experience in customer support or sales.

2. Excellent communication skills, both written and verbal.

3. Strong problem-solving abilities and attention to detail.

4. Customer-centric mindset with a passion for helping others.

5. Ability to work in a fast-paced environment.

6. Basic computer skills and familiarity with CRM systems.

Benefits:

- Competitive salary

- Health and dental insurance

- Career growth opportunities

- Positive and vibrant work environment

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹37,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Fixed shift
• Night shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service/Sales: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person