Customer Service Executive (Night Shift)

About the Company:

Shaadi.com is one of the leading matrimonial platforms in India, helping millions of individuals find their life partners. We specialize in matching people based on their preferences and compatibility to ensure long-lasting relationships. Our VIP Service is an exclusive offering designed to provide personalized matchmaking services to clients looking for a more hands-on and tailored approach.

Job Description:

We are looking for a passionate and skilled Service Executive to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey toward finding a life partner. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized matchmaking solutions, and ensuring they receive a seamless, high-quality experience throughout their membership.

This role requires a strong understanding of matchmaking preferences, family dynamics, and cultural nuances to curate meaningful connections. The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners.

Key Responsibilities:

• Client Portfolio Management:
• Manage a portfolio of VIP clients, acting as their trusted partner throughout the matchmaking process.
• Regularly engage with clients to understand their evolving preferences and provide updates on suitable matches.
• Curated Matchmaking:
• Handpick and suggest matches from the Shaadi.com database based on the client’s specific criteria, including personal, cultural, and family preferences.
• Offer a customized and thoughtful approach to ensure the best possible matches.
• Facilitating Communication:
• Act as a bridge between matched clients by initiating and facilitating conversations, ensuring that both parties are comfortable and confident in moving forward.
• Personalized Advice & Counseling:
• Provide personalized relationship advice and counseling, helping clients navigate sensitive aspects of the partner search, from first impressions to relationship building.
• Client Satisfaction & Follow-ups:
• Ensure high client satisfaction by maintaining consistent communication, offering dedicated support, and conducting regular follow-ups to track progress and resolve any concerns.
• Discretion & Confidentiality:
• Maintain a high level of discretion and professionalism when handling sensitive personal information, ensuring the confidentiality of all client interactions.

Required Skills and Qualifications:

• Strong Communication Skills:
• Excellent verbal and written communication skills to engage with clients in a thoughtful and empathetic manner.
• Interpersonal & Relationship Management:
• Proven ability to build and nurture relationships, with a deep understanding of client needs and expectations.
• Customer Service Experience:
• Previous experience in customer service, relationship management, or client servicing, particularly in a high-touch environment.
• Cultural Awareness:
• Understanding of diverse cultures, traditions, and family structures, with the ability to navigate sensitive matchmaking preferences related to religion, caste, community, and other cultural factors.
• Problem-Solving:
• Ability to handle challenging situations and offer proactive solutions to ensure client satisfaction.
• Organizational Skills:
• Strong attention to detail and the ability to manage multiple clients simultaneously, maintaining high standards of service across the board.
• Empathy & Patience:
• A genuine passion for helping people and the ability to listen and respond to client needs with empathy and patience.

Preferred Qualifications:

• 1 year of experience in service or sales.
• HSC or Graduation.

Why Join Us:

• Be part of a leading brand in the matchmaking industry.
• Work with a talented and passionate team dedicated to creating meaningful connections.
• Opportunity to engage with high-profile clients and make a direct impact on their personal journeys.
• Competitive salary with performance-based incentives.
• Access to growth and learning opportunities in a dynamic environment.

For More Information, Contact Us: Phone: (+91 8657696796)

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹37,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Work Location: In person