Customer Service Executive (Night Shift)

Job Description

Company Overview: Shaadi.com is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, Shaadi.com has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections. Job Description: Shaadi.com is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives. Key Responsibilities: 1. **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues. 2. **Problem Resolution:** Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction. 3. **Product Knowledge:** Develop a deep understanding of Shaadi.com's services to effectively assist customers and promote additional features. 4. **Sales Support:** Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets. 5. **Documentation:** Maintain accurate and detailed records of customer interactions and transactions. 6. **Collaboration:** Work closely with cross-functional teams to ensure a cohesive and positive customer experience. Qualifications: 1. Minimum of 6 months of experience in customer support or sales. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Customer-centric mindset with a passion for helping others. 5. Ability to work in a fast-paced environment. 6. Basic computer skills and familiarity with CRM systems. Benefits: - Competitive salary - Health and dental insurance - Career growth opportunities - Positive and vibrant work environment Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Fixed shift Night shift Supplemental Pay: Commission pay Joining bonus Performance bonus Shift allowance Yearly bonus Education: Higher Secondary(12th Pass) (Required) Experience: Customer service/Sales: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person