Customer Service Executive-Navi Mumbai

3 - 7 years

3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1.Coordination with customers & vendors

2.Prepare MIS for corporate customers

3.POD follow up and Billing update.

5. Coordination with sales team for Pickup and Delivery records.

6. Prepare invoice and sending bills to the customers.

7.Preparing MIS report on daily basis and sending the same to the
Managers.

8. Coordinating with sales team for Work order.

9.Coordinating with sales team for invoicing details and other charges and assist same

10. Coordinating with operations team for vehicle reaching on time.

11.Tracking and monitoring the shipment allocated and give timely updates to customer.

12.Assist customer with a proper update and keep them updated in any emergencies.

13.Tactfully handle situations and provide a good service to all our customers.

14.Timely details to operations team about the shipment with proper unloading , loading details
with contact number.

15. To fulfill vehicle requirements for clients by asking planning department and informed same
to customer.

16.Managing all customer related queries during shipment buy coordinating with Operations,
Sales, billing, and customer.

17.Be proactive in responding to emails, phone calls, and messages.

18. To fulfill all customers requirements with a prompt service.

Candidates from the logistics industry & immediate joiners will be preferred.

Preferred candidate profile

An immediate joiner will be preferred for a similar role within the logistics industry.

Interested candidates can directly mail us at hr@algor.in or contact us at 91520335677

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Algor Supply Chain Solutions logo
Algor Supply Chain Solutions

Logistics and Supply Chain Management

Dallas

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