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Infitech Human Resources Service Pvt. Ltd.
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Customer Service Executive

Customer Service Executive

Infitech Human Resources Service Pvt. Ltd.

40 years

0 Lacs

pune

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service support communication resolve empathy crm

Work Mode

On-site

Job Type

Full Time

Job Description

FULL JOB DESCRIPTION

Job Location : PUNE, Maharashtra.( Ready to Relocate )

Job Summary :

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have prior experience handling international calls (UK/US process) and excellent communication skills.

Key Responsibilities:

Serve as the first point of contact for UK/US customers for product or service-related queries.
Listen actively, provide accurate information, and resolve issues on the first call.
Handle customer complaints with empathy and maintain a professional tone.
Make outbound calls for follow-ups, feedback, renewals, and lead generation.
Update and maintain customer information in the CRM system after each interaction.
Inbound Call Management

Requirements:

Fresher ( CBSC , ICSC , CONVENT BOARD )
Excellent English communication skills with a clear and neutral accent.
Ability to manage both inbound and outbound operations effectively.
Basic computer proficiency
Male / Female
HSC / Graduate in any discipline.[ Fluent in English communication must ]
BPO
Ready to Relocate
Age limit 40 year
On the Spot offer + Incentive

Drop your cv on :
contact@hrforceindia.com

Contact us :

Aniket - 7709 372 379
Aarti - 84593 84010

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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