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Jobs in andheri east
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Indusind Bank Limited
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Customer Service Executive

Customer Service Executive

Indusind Bank Limited

0 - 31 years

2 - 3 Lacs

andheri east mumbai/bombay

Posted:1 month ago| Platform: Apna logo

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Skills Required

service crm compliance efficiency communication score support

Work Mode

On-site

Job Type

Full Time

Job Description

📌 Job Title: Customer Service Executive 🏢 Company: IndusInd Bank 🎓 Qualification: Graduate 💼 Experience: Minimum 6 months (Insurance Sector) 📍 Job Location: Mumbai – Andheri East 💰 Salary: Up to 4 LPA + ESI & PF 📄 Roles & Responsibilities: • Handle inbound customer calls and address queries, requests, and complaints. • Accurately log customer requests and complaints in the CRM system. • Educate customers about bank products, services, and benefits, and generate qualified leads. • Ensure adherence to compliance and regulatory guidelines at all times. • Identify customer pain points and suggest process improvements. • Meet monthly performance targets including Quality, Efficiency, and Accuracy. • Maintain strong knowledge of banking products, systems, and processes. • Achieve assigned sales targets effectively. ✨ Desired Skills: • Excellent verbal communication skills. • Strong comprehension and ability to interpret customer information. • Customer-service oriented with good problem-solving ability. • Knowledge of Banking or Credit Cards (preferred). ⏱ Work Timings: • Day Shift / Night Shift (Male Candidates Only) 📌 Additional Requirements: • Candidates must clear an aptitude exam with a minimum score of 40/50.

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Customer Service Executive