Customer Service Executive in Bangalore

Job Description

Key Responsibilities Handle customer queries via any support channel Approach all queries with a customer-centric attitude Offer exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrate customer empathy during all interactions with customers Requirements 0 to 2 years’ experience in a customer support role Can handle voice and non-voice processes (chat, email, phone) Excellent interpersonal skills Excellent written and oral communication skills in English and Hindi A quick learner Ability to make high-quality decisions & multitask Willingness to work in rotational shifts and rotational week offs About Company: Connect and Heal is one of the largest healthcare service providers in the primary care space within India, catering to almost 300 globally reputable corporate companies. We bring people, doctors, data, and benefits all under one connected health care ecosystem and partner with employers, care providers, diagnostic centers, and emergency care providers to provide concierge care. Our mission is to make health care more accessible through an adequate focus on primary and preventive health. We are currently serving corporate clients in over 200 cities in India and are looking to drive the company's growth within South Asia and subsequent expansion to Southeast Asia. Show more Show less