Key Responsibilities Providing exceptional customer service through various channels such as phone, email, and chat Resolving customer inquiries and issues in a timely and efficient manner Assisting with enrollment processes and providing information about our courses and programs Collaborating with other team members to ensure a seamless customer experience Utilizing your negotiation skills to handle customer complaints and find solutions that meet their needs Demonstrating problem-solving abilities to address complex situations and provide appropriate resolutions Using your proficiency in spoken English and Hindi to effectively communicate with a diverse customer base About Company: Codera Academy is a learning platform that offers courses in data science and software development, designed to meet the industry requirements. At Codera Academy we intend to develop problem-solving skills in our students and empower them to build their dream careers. Codera Academy is founded by IIT graduates. Our team includes folks working in banking, fintech, enterprise solutions, and e-commerce sectors as data scientists, full-stack web developers, android developers, financial risk analysts, and software developers. Show more Show less
As a Customer Service Representative at Codera Academy, your primary responsibility is to provide exceptional service to our customers through various communication channels including phone, email, and chat. You will be expected to promptly address and resolve customer inquiries and issues, as well as assist with enrollment processes and provide detailed information about our courses and programs. Collaboration with other team members is essential to ensure a smooth and seamless customer experience. Your negotiation skills will be put to use in handling customer complaints and finding suitable solutions that align with their needs. Your problem-solving abilities will be crucial in addressing complex situations and delivering appropriate resolutions to any challenges that may arise. Effective communication is key in this role, as you will be required to interact with a diverse customer base. Your proficiency in spoken English and Hindi will enable you to engage with customers from various backgrounds and provide them with the support they need. Codera Academy is a learning platform founded by IIT graduates, offering courses in data science and software development tailored to meet industry demands. Our mission is to nurture problem-solving skills in our students and empower them to pursue their desired careers. Our team comprises professionals from diverse sectors such as banking, fintech, enterprise solutions, and e-commerce, with expertise in data science, web development, mobile app development, financial risk analysis, and software development.,