Customer Service Executive

Customer Service Executive (Chat Support – US Clients)

Location: Noida ( work from Office)
Work Hours: 8 P.M to 5 A.M
Job Type: Full-Time
Experience: 1–2 years (Required)

About the Role:

We’re hiring an experienced and proactive Customer Service Executive to join our support team. In this role, you will be responsible for handling live chat support for our US-based clients, ensuring quick, clear, and professional communication.

This is a great opportunity for someone who thrives in a fast-paced environment, has excellent written English, and is committed to delivering an outstanding customer experience.

Key Responsibilities:

• Provide real-time chat support to customers across the US market
• Resolve customer issues efficiently and professionally
• Handle multiple chats simultaneously while maintaining high service standards
• Accurately log all customer interactions in the system
• Collaborate with internal teams when escalation is needed
• Stay updated on products, services, and policies to provide accurate information

Requirements:

• 1–2 years of experience in customer support (chat-based preferred)
• Excellent written and verbal communication in English
• Experience dealing with international (US-based) customers
• Ability to multitask and manage time effectively in a remote setting
• Familiarity with chat platforms like Zendesk, Zohodesk, Freshdesk, or similar
• Willingness to work during US business hours

Nice to Have:

• Prior experience in e-commerce, SaaS, or service-based industries
• Problem-solving mindset and customer-first attitude
• Ability to work independently with minimal supervision

Benefits:

• Competitive salary
• Flexible remote work environment
• Performance-based incentives
• Career growth opportunities
• Supportive and collaborative team culture

How to Apply:

Apply directly through Indeed or send your resume to hello@mochan.xyz
with the subject line:“Application – Customer Service Executive (Chat Support)”

Our website is "https://mochan.in/". please note that the website is currently in progress.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Are you available to work in night shift from 8pm to 5am?
• Are you currently working?
• How strong are your English communication skills?
• Can you join immediately?

Experience:

• How much experience you have in Customer Support field?: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9266240737