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Customer Service Executive

0 - 2 years

2 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

Company:

Experience Required:

Salary:


Customer Service & Upselling Executives


Key Responsibilities

  • Handle inbound/outbound customer calls professionally and empathetically
  • Resolve customer queries related to products, services, transactions, and account issues
  • Upsell/cross-sell banking products such as credit cards, loans, insurance, and savings plans
  • Achieve daily/monthly targets for upselling and customer satisfaction
  • Maintain accurate call records in the CRM system
  • Follow quality, compliance, and escalation protocols as per company standards

Desired Candidate Profile


  • Education:

    Graduate in any discipline
  • Experience:

    Freshers or candidates with up to 3 years of experience in customer service or telesales
  • Skills Required:


    • Excellent communication in English & Hindi (regional languages a plus)
    • Strong persuasion and interpersonal skills

Perks and Benefits


  • Fixed Salary + Attractive Incentives
  • Pickup and Drop Facility Available
  • On-the-job Training and Development
  • Performance-based Growth Opportunities
  • Work with a reputed banking process

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Hinduja Global Solutions (HGS)
Hinduja Global Solutions (HGS)

Information Technology and Business Process Management

Malad

Over 41,000 Employees

23 Jobs

    Key People

  • Partha Ghosh

    CEO
  • Ravi G. H. R. Sobti

    Executive Director

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