Customer Service Executive

Company Overview-

We are BYKOLOGY and we’ve been manufacturing top of the line aftermarket accessories for Superbikes here in SAS NAGAR (MOHALI), PB since 2016.

The idea that we believe in is to provide products that are ethically designed and manufactured, keeping in mind the utility of the product, safety of the rider and overall looks of your dream machine while keeping the costs in check.

We love bikes and we are passionate about creating innovative designs. From products like custom handlebars to match the persona of the rider to crash guards and sump protectors for overall safety of the machine and the rider.

We pride ourselves on our dedication to meeting and exceeding the needs of our clients, and we are currently seeking motivated individuals to join our dynamic team as Customer Service Representatives.

Job Description:

We’re looking for a Customer Service Executive to join our support team. If you are someone who enjoys solving problems, communicating clearly, and helping customers have a great experience—this role is for you!

Key Responsibilities:

Respond to customer queries via email, phone, and chat

Provide accurate information about products, orders, shipping, and returns

Coordinate with internal teams for issue resolution

Maintain customer records and follow up when necessary

Handle post-sale support and ensure customer satisfaction

What We’re Looking For:

Good communication skills (written and verbal)

Basic computer knowledge (email, Excel, etc.)

Problem-solving attitude and patience

Ability to work as part of a team

Freshers are welcome – training will be provided

Perks & Benefits:

Friendly and supportive work environment

Opportunities to learn and grow within the company

How to Apply:

Interested candidates can apply directly through Indeed or email their resume to orders@bykology.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person