Customer Service Executive

Company Overview:

Founded in 2016, previously known as E Solution Service, is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.

Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team is well-versed in all aspects of the E-commerce market.

We provide platform management, product design, content creation, customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, Onbuy.com, Secret Sales, Shopify, and Wowcher, and so on.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities & Qualifications:

• Manage large amounts of incoming emails for the E-commerce stores.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions & Courier claim management within Excel files.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Proficiency with Microsoft Office, especially Excel.

Package:

• 2.64 - 3.6 LPA

Timings:

• The position involves rotational shifts as per UK timings (day or night), with one weekly day off and a limited number of holidays.