Customer Service Executive

You will be working as a Customer Service Executive at Go Nature in Agra. As part of your responsibilities, you will be required to onboard new clients, ensuring a smooth experience from start to finish. Handling both inbound and outbound calls professionally and with a solution-oriented approach is essential. Active listening and resolving customer grievances effectively and empathetically are key aspects of the role. Maintaining accurate records of all customer interactions and updates in CRM tools, ensuring timely follow-ups, and consistently maintaining a high level of customer satisfaction are crucial responsibilities. Communication in fluent English, both verbally and in written form, is required. Collaboration with internal departments to efficiently resolve customer concerns is also part of the role. To qualify for this position, you must hold a bachelor's degree in any discipline. Knowledge in wellness, naturopathy, or nutrition is considered a plus. A minimum of 1 year of experience in customer service or telesales, proficiency in English communication, experience using CRM tools and call management systems, ability to multitask in a fast-paced environment, and adherence to approved scripts and tone guidelines while engaging in natural conversations are essential qualifications. Working at Go Nature provides you with the opportunity to blend purpose with profession, supporting wellness through financial integrity. You will be part of a collaborative, mission-driven environment with growth opportunities. If you are interested in this position, please send your CV and cover letter to vishalsaini@gonatureclassrooms.org. Join us at Go Nature and be a part of our holistic community focused on connecting people with nature and promoting sustainable practices.,