Customer Service Executive

Company Description

Global Assure specializes in providing critical assistance services related to vehicle breakdown, health, wellness, and travel. Our mission is centered on supporting our customers during times of distress and fostering strong, reliable relationships. By delivering personalized and timely solutions, we aim to improve the lives of our customers. Our company is committed to providing exceptional service that instills confidence and peace of mind.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Gurugram. The Customer Service Executive will handle inbound and outbound customer inquiries, provide assistance with vehicle breakdowns, health, and wellness-related services, and ensure customer satisfaction. Additional responsibilities include coordinating with different teams, maintaining accurate customer records, and resolving complaints in a professional and timely manner.

Qualifications

• Strong communication and interpersonal skills, including the ability to actively listen and provide empathetic responses.
• Proficiency in problem-solving, conflict resolution, and handling customer grievances effectively.
• Organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Familiarity with customer service software, CRM systems, and technology tools related to customer support.
• Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities.
• Prior customer service experience, particularly in assistance services, is a plus.
• Bachelor's degree or equivalent education preferred.
• Proficiency in English and local languages for effective communication is highly desirable.