Customer Service Executive (Female)

Job Description

We are looking for a Customer Service Executive (Female) to join our growing haircare brand, Dione UK Professional . The ideal candidate should be confident on calls, polite, organized, and have experience in managing customer communication across multiple channels. Key Responsibilities: Handle customer queries through calls, WhatsApp, and email in a professional and timely manner Follow up with customers who have abandoned their cart on our website Call and verify customers who have entered incomplete or incorrect delivery addresses Coordinate with salon clients and make reminder calls for repeat or pending orders Maintain logs of customer interactions, issues, and feedback Assist in basic CRM data entry and status updates Provide post-sales support and ensure customer satisfaction Requirements: Only Female candidates preferred Minimum 1 year of customer service or tele-calling experience Excellent communication skills in English and Hindi (Gujarati is a plus) Comfortable using WhatsApp Web, Gmail, and basic CRM tools Good problem-solving skills and patience while handling clients Professional attitude and ability to multitask Work Timings: Full-time | Monday to Saturday How to Apply: Send your resume to [email protected] or apply via LinkedIn/Naukri. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Ability to commute/relocate: Churchgate, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Required) Work Location: In person