Altor is an award-winning smart mobility company at the forefront of two-wheeler safety innovation. Our flagship product — the Altor Smart Helmet — integrates patented accident detection, turn-by-turn navigation, and real-time SOS alerts. As we launch across India in partnership with the world’s largest helmet manufacturer, we're seeking a proactive and empathetic Customer Support Executive to be the voice of our brand to riders nationwide. What You’ll Do Act as the first point of contact for customer queries across channels (calls, WhatsApp, email, social media DMs). Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests. Provide real-time guidance to users through onboarding, usage, and troubleshooting. Maintain and update customer interaction logs using CRM tools. Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback in an effective manner. Create and maintain a repository of FAQs, how-to guides, and support documentation. Assist with returns, replacements, and warranty claims per company policy. Gather insights from customer conversations to improve support processes and product experience. Job Type: Full-time Pay: ₹240,000.00 - ₹280,000.00 per year Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 10/07/2025 Expected Start Date: 20/07/2025
Altor is an award-winning smart mobility company at the forefront of two-wheeler safety innovation. Our flagship product — the Altor Smart Helmet — integrates patented accident detection, turn-by-turn navigation, and real-time SOS alerts. As we launch across India in partnership with the world’s largest helmet manufacturer, we're seeking a proactive and empathetic Customer Support Executive to be the voice of our brand to riders nationwide. What You’ll Do Act as the first point of contact for customer queries across channels (calls, WhatsApp, email, social media DMs). Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests. Provide real-time guidance to users through onboarding, usage, and troubleshooting. Maintain and update customer interaction logs using CRM tools. Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback in an effective manner. Create and maintain a repository of FAQs, how-to guides, and support documentation. Assist with returns, replacements, and warranty claims per company policy. Gather insights from customer conversations to improve support processes and product experience. Job Type: Full-time Pay: ₹240,000.00 - ₹280,000.00 per year Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 10/07/2025 Expected Start Date: 20/07/2025
Altor is an award-winning smart mobility company at the forefront of two-wheeler safety innovation. Our flagship product — the Altor Smart Helmet — integrates patented accident detection, turn-by-turn navigation, and real-time SOS alerts. As we launch across India in partnership with the world’s largest helmet manufacturer, we're seeking a proactive and empathetic Customer Support Executive to be the voice of our brand to riders nationwide. What You’ll Do Act as the first point of contact for customer queries across channels (calls, WhatsApp, email, social media DMs). Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests. Provide real-time guidance to users through onboarding, usage, and troubleshooting. Maintain and update customer interaction logs using CRM tools. Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback in an effective manner. Create and maintain a repository of FAQs, how-to guides, and support documentation. Assist with returns, replacements, and warranty claims per company policy. Gather insights from customer conversations to improve support processes and product experience. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Experience: Customer support: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Bengali (Preferred) Work Location: In person Application Deadline: 10/07/2025 Expected Start Date: 20/07/2025
About Altor At Altor, we are redefining road safety through cutting-edge technology. From smart helmets to rider behaviour analysis and intercom solutions, with India’s first patented technology on smart helmets, we aim to make every ride safer and smarter. As we scale, we’re seeking a dynamic Marketing Generalist to expand our presence and engage our community across various platforms. Responsibility: We are seeking a Marketing Generalist who will be the driving force behind our digital and offline brand growth. The ideal candidate is a creative storyteller, hands-on executor, and data-driven marketer who can conceptualise, plan, and run campaigns end-to-end. You will be responsible for scaling our social media channels, building our rider community, and amplifying Altor’s voice across multiple touchpoints. Job Type: Full-time Experience: 3year: 1 year (Preferred) Work Location: In person
About Altor At Altor, we are redefining road safety through cutting-edge technology. From smart helmets to rider behaviour analysis and intercom solutions, with India’s first patented technology on smart helmets, we aim to make every ride safer and smarter. As we scale, we’re seeking a dynamic Marketing Generalist to expand our presence and engage our community across various platforms. Responsibility: We are seeking a Marketing Generalist who will be the driving force behind our digital and offline brand growth. The ideal candidate is a creative storyteller, hands-on executor, and data-driven marketer who can conceptualise, plan, and run campaigns end-to-end. You will be responsible for scaling our social media channels, building our rider community, and amplifying Altor’s voice across multiple touchpoints. Job Type: Full-time Experience: 3year: 1 year (Preferred) Work Location: In person