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Customer Service Executive

0 years

2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Altor is an award-winning smart mobility company at the forefront of two-wheeler safety innovation. Our flagship product — the Altor Smart Helmet — integrates patented accident detection, turn-by-turn navigation, and real-time SOS alerts. As we launch across India in partnership with the world’s largest helmet manufacturer, we're seeking a proactive and empathetic Customer Support Executive to be the voice of our brand to riders nationwide.

What You’ll Do

  • Act as the first point of contact for customer queries across channels (calls, WhatsApp, email, social media DMs).
  • Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests.
  • Provide real-time guidance to users through onboarding, usage, and troubleshooting.
  • Maintain and update customer interaction logs using CRM tools.
  • Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback in an effective manner.
  • Create and maintain a repository of FAQs, how-to guides, and support documentation.
  • Assist with returns, replacements, and warranty claims per company policy.
  • Gather insights from customer conversations to improve support processes and product experience.

Job Type: Full-time

Pay: ₹240,000.00 - ₹280,000.00 per year

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Application Deadline: 10/07/2025
Expected Start Date: 20/07/2025

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