Customer Service Executive

As a Service Executive in the automobile industry, your role involves managing customer interactions related to vehicle servicing, repairs, and maintenance. Your responsibilities include scheduling appointments, providing estimates, and ensuring customer satisfaction throughout the service process. You will collaborate with technicians and other service staff to guarantee timely and efficient delivery of services. Key Responsibilities: - Greeting customers and understanding their needs. - Explaining service procedures and options to customers. - Answering customer inquiries and addressing their concerns. - Providing estimated costs and timelines for repairs. - Handling complaints and ensuring customer satisfaction. - Scheduling service appointments and managing the service center's workload. - Monitoring the progress of repairs and communicating updates to customers. - Ensuring that vehicles are delivered on time and to the agreed-upon standards. - Identifying opportunities to offer additional services and parts. - Promoting service packages and warranties to customers. - Working closely with technicians to ensure accurate diagnoses and efficient repairs. - Communicating with other service staff to ensure smooth workflow and timely service delivery. - Maintaining clear and consistent communication with customers throughout the service process. - Maintaining accurate records of customer interactions, service appointments, and repair orders. - Filing and organizing paperwork as needed. Qualifications Required: - Language proficiency in English and Hindi. - Full-time availability for the job role. Please note that the work location for this position is in person. If there are any additional details about the company in the job description, kindly provide them for a more comprehensive understanding. As a Service Executive in the automobile industry, your role involves managing customer interactions related to vehicle servicing, repairs, and maintenance. Your responsibilities include scheduling appointments, providing estimates, and ensuring customer satisfaction throughout the service process. You will collaborate with technicians and other service staff to guarantee timely and efficient delivery of services. Key Responsibilities: - Greeting customers and understanding their needs. - Explaining service procedures and options to customers. - Answering customer inquiries and addressing their concerns. - Providing estimated costs and timelines for repairs. - Handling complaints and ensuring customer satisfaction. - Scheduling service appointments and managing the service center's workload. - Monitoring the progress of repairs and communicating updates to customers. - Ensuring that vehicles are delivered on time and to the agreed-upon standards. - Identifying opportunities to offer additional services and parts. - Promoting service packages and warranties to customers. - Working closely with technicians to ensure accurate diagnoses and efficient repairs. - Communicating with other service staff to ensure smooth workflow and timely service delivery. - Maintaining clear and consistent communication with customers throughout the service process. - Maintaining accurate records of customer interactions, service appointments, and repair orders. - Filing and organizing paperwork as needed. Qualifications Required: - Language proficiency in English and Hindi. - Full-time availability for the job role. Please note that the work location for this position is in person. If there are any additional details about the company in the job description, kindly provide them for a more comprehensive understanding.