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Dolphin Ad World
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Customer Service Executive

Customer Service Executive

Dolphin Ad World

1 - 3 years

2 - 4 Lacs

Mumbai

Posted:2 months ago| Platform:

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Skills Required

Product service Customer satisfaction Focus Customer service Management Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities 1. Respond to customer inquiries via phone, email, or chat. 2. Provide product/service information and assistance to customers. 3. Resolve complaints and issues promptly while ensuring customer satisfaction. 4. Maintain accurate records of customer interactions and transactions. 5. Process orders, returns, and exchanges efficiently. 6. Collaborate with internal teams to ensure customer issues are addressed. 7. Provide feedback to management on customer trends and common concerns. Skills Qualifications 1. Excellent verbal and written communication skills. 2. Strong problem-solving abilities and a customer-focused approach. 3. Ability to manage multiple tasks in a fast-paced environment. 4. Experience in customer service or a similar role is preferred. 5. Proficiency in using customer service software and systems. 6. Strong organizational skills and attention to detail. If youre passionate about providing top-notch service and working in a supportive team environment, wed love to hear from you! Submit Here! Once you hit submit, our team will reach out to you!

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Customer Service Executive