Customer Service Executive

Position Overview:

Key Responsibilities:

1. Inbound Calls:

• Answer incoming customer calls promptly and professionally.
• Provide accurate information regarding products, services, and health-related inquiries.
• Address and resolve customer concerns, complaints, and issues in a timely manner.
• Offer guidance and support for clients seeking health and wellness solutions.

2. Outbound Calls:

• Conduct follow-up calls to clients for feedback, service updates, or to offer additional services.
• Engage in proactive outreach to inform clients about new products, promotions, and wellness programs.
• Manage and track call lists to ensure timely and efficient follow-up.

3. Communication Skills:

• Utilize effective voice modulation and a pleasing tone to create a positive experience for customers.
• Demonstrate strong active listening skills and articulate responses clearly.
• Adapt communication style to match the needs and preferences of diverse clients.

4. Record Keeping and Reporting:

• Accurately document customer interactions and maintain detailed records of conversations.
• Report on common issues and customer feedback to help improve services and processes.

5. Product and Service Knowledge:

• Stay informed about the latest wellness and health products, services, and industry trends.
• Continuously update knowledge base to provide accurate and relevant information to customers.

6. Team Collaboration:

• Work closely with other team members and departments to ensure a cohesive approach to customer service.
• Participate in training sessions and team meetings to enhance skills and share insights.

Qualifications:

• Education:

  High School / Diploma or equivalent; higher education

• Experience:

  Previous experience in a customer service role,

• Skills:

• Excellent verbal communication skills with a pleasing and professional voice.
• Proficiency in English, with the ability to articulate complex information clearly.
• Strong interpersonal skills and a customer-centric approach.
• Ability to handle high call volumes and manage multiple tasks simultaneously.

• Technical:

  Familiarity with customer service software and CRM systems is advantageous.

• Traits:

  Empathetic, patient, and proactive in problem-solving.