Customer Service Executive

Credicus Business Services

0 - 5 years

3 - 9 Lacs

thane maharashtra india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

crm software data entry problem solving customer support bpo operations

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dynamic Customer Service Executive to join our team in India. The ideal candidate will have 0-5 years of experience in customer service and will be responsible for ensuring excellent customer satisfaction through effective communication and problem resolution.

Responsibilities

Handle customer inquiries and provide accurate information regarding products and services.
Resolve customer complaints in a timely and efficient manner.
Maintain a high level of professionalism and customer satisfaction.
Document all customer interactions in the CRM system.
Collaborate with team members to improve service delivery and customer experience.

Skills and Qualifications

Excellent verbal and written communication skills in English and local languages.
Proficiency in using CRM software and Microsoft Office Suite.
Strong problem-solving skills and ability to work under pressure.
Ability to empathize with customers and handle difficult situations calmly.
Basic knowledge of customer service principles and practices.

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