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Customer Service Executive

Customer Service Executive

Creative Bees

12 - 16 years

0 Lacs

coimbatore tamil nadu

Posted:1 month ago| Platform: Shine logo

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Skills Required

interpersonal skills strong communication customerfirst approach basic knowledge of computer operations billing software team player multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

You will be joining our retail store team as a Customer Service Executive. Your role will involve providing exceptional customer support, ensuring customer satisfaction, and creating a positive shopping experience. Your responsibilities will include offering detailed product information to assist customers in making informed purchase decisions. You will warmly welcome and assist walk-in customers at the retail outlet, handle billing and after-sales service efficiently, and support the Store Manager in day-to-day operations such as stock maintenance, store hygiene, and visual merchandising. As a Customer Service Executive, you will address customer queries, ensure timely escalation of unresolved issues, and coordinate with schools for specific requirements, order updates, and product-related communication when necessary. Additionally, you will support in packaging, dispatch, and other store-related logistics during peak seasons. To excel in this role, you should possess strong communication and interpersonal skills, with a customer-first approach. We require a minimum of 12 years of experience in a retail or customer-facing role, preferably in textiles, garments, or clothing-related stores. A pleasant personality, the ability to handle customers of all age groups, basic computer knowledge, and familiarity with billing software are essential. Being a cooperative team player, dependable, proactive, and flexible is crucial. Experience in school-related customer service would be advantageous. This is a full-time position that requires in-person work at our retail store.,

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Customer Service Executive