Customer Service Executive / Client Relations Associate

Neurofactor is a dynamic digital innovation company with over 10 years of collective experience helping businesses transform their digital presence. We specialize in custom software development, AI automation, cloud solutions, and cutting-edge mobile applications that drive business growth. Our next executive will be key to managing the beginning and ongoing success of our client relationships.

Customer Service Executive

English and Malayalam

• Bilingual Communication Hub:

  Manage high-volume inbound and outbound communications fluently in both

  English and Malayalam

  (written and verbal).

• Lead Qualification:

  Handle incoming calls and inquiries from

  new leads

  , providing initial company and product information, and accurately routing qualified opportunities to the sales team.

• Client Support:

  Resolve service requests, technical issues, and billing queries from

  existing clients

  , ensuring quick and satisfactory solutions.

• Relationship Management:

  Build and maintain strong, professional relationships, fostering client loyalty and acting as a Neurofactor brand ambassador.

• Business Travel:

  Be able to

  travel and meet with key clients

  in person when necessary for relationship building, account reviews, or complex issue resolution.

• Documentation & Reporting:

  Meticulously record all lead interactions, client issues, and service resolutions in our CRM system.

• Education:

  A degree in

  BBA or MBA is preferred

  , demonstrating a strong foundation in business operations, client professionalism, and account management.

• Language Fluency:

  Exceptional proficiency

  in both

  English

  and

  Malayalam

  is mandatory for effective communication with our diverse client base.

• Client-Facing Readiness:

  Proven ability to handle both initial business development inquiries (leads) and ongoing service needs (clients) with professionalism and tact.

• Flexibility & Travel:

  Must be willing and able to

  travel

  locally or regionally to meet with clients as required.

• Technical Aptitude:

  Ability to quickly learn and communicate information about digital products (software, AI, cloud) clearly to non-technical audiences.

If you're ready to blend business development with client service and your language skills, apply to be our next Client Engagement Executive today!