Customer Service Executive

Job Description

Job Title: Customer Service Executive – Imports (1–2 Years Experience) Location: Okhla Phase-2, New Delhi Department: Import Operations Reporting To: Import Manager / Operations Head Key Responsibilities: Shipment Coordination: Monitor and track import shipments (FCL / LCL / Air) from origin to delivery. Ensure timely updates are received and shared with internal teams and customers. Daily Status Reporting (DSR): Maintain and update DSR regularly with shipment status, documentation, and delivery timelines. Ensure accuracy and timely reporting to management and clients. Client Communication: Provide proactive updates to customers via email regarding shipment status, delays, or any changes. Address client queries promptly and professionally. Documentation Handling: Coordinate and collect Delivery Orders (D/O) from shipping lines. Ensure all necessary documents (MBL/HBL, Invoice, Packing List, etc.) are in order for clearance and delivery. Customs Clearance Coordination: Follow up with CHA for timely customs clearance. Share required documents and resolve clearance issues if any. Transportation Management: Coordinate transportation arrangements for cargo movement post-clearance. Ensure timely placement of vehicles and smooth transit to delivery point. Final Delivery Management: Monitor and ensure timely delivery of cargo to the customer’s location. Maintain proof of delivery (POD) records and update DSR accordingly. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person